Our San Francisco programs follow the San Francisco County Pubic Health Department, Community Behavioral Health Department grievance process. A copy of the policy can be obtained by contacting CBHS at 415-255-3434 or at http://www.dph.sf.ca.us/MentlHlth/CMHSPolProcMnl/3.11-03.htm. All programs inform clients of their grievance rights upon intake, and have grievance forms and envelopes and make them readily available to any client who requests them. They are mailed to Jim Gilday, CBHS Performance and Compliance Manager at 1380 Howard Street, San Francisco CA 94103 or call 255-3661

Sonoma County programs follow Sonoma County Department of Health Services, Mental Health Division procedures.  Please contact the Grievance Coordinator for assistance, 707-565-4617.

Our Napa programs follow the Napa County Health and Human Services Agency (HHSA) grievance policy which can be obtained by calling HHSA Quality Improvement at 1-800-648-8650 or 1-707-259-8320. Grievances can be mailed to: Mary Fleet, PhD. Napa County HHSA, 261 Elm St., Napa CA 94559.